The Healthcare and Medical industry and business segments are highly regulated and
competitive. These organizations push the boundaries of the IT solutions they develop
or deploy to improve efficiencies and margins, meet regulatory requirements, support
standards for security, system integration, optimization and automation, robotics
and evolving technologies.
Point of Care Consults offers and range of products and services that apply to many
industries outside its traditional customer base in the Healthcare industry. These
products and services include business process management, content and digital asset
management, robotic process automation and blockchain solution development.
Business Process Management platforms and solutions
Broadly defined, Business Process Management (BPM) is a discipline involving any
combination of modeling, automation, execution, control, measurement and optimization
of business activity flows, in support of business goals, spanning systems, employees,
customers and partners within and beyond the enterprise boundaries
Within and beyond the enterprise boundaries recognizes that the enterprise is part
of a larger system. Customers, suppliers, financial and insurance companies, regulatory
organizations etc. are all part of an organization’s business processes, whether
they are automated or not. Their interaction, along with those of employees should
be considered as part of the end-to-end interaction.
Modeling means that they would identify, define, and make a representation of the
complete process to support communication about the process. There is no single
standard way to model, but the model must encompass the process.
Automation refers to the work that is done in advance to assure the smooth execution
of the process instances. In many cases this means writing software, but it might
include building machinery or even creating signage to direct participants.
Execution meaning that instances of a process are performed or enacted, which may
include automated aspects. Conceptually, the process instance executes itself, following
the BPM practitioner’s model, but unfolding independent of the BPM practitioner
Control means that the there is some aspect of making sure that the process follows
the designed course. This can be strict control and enforcement, or it might be
lose control in the form of guidelines, training, and manual practices.
Measurement means that effort is taken to quantitatively determine how well the
process is working in terms of serving the needs of customers.
Optimization means that the discipline of BPM is an ongoing activity that builds
over time to steadily improve the measures of the process. Improvement is relative
to the goals of the organization, and ultimately in terms of meeting the needs of
Point of Care Consults and its partners have been delivering business process management
solutions for the past 10 years on a number of different BPM platforms from Alfresco,
IBM, Metastorm, Pega and OpenText. In all cases the solutions have been integrated
with other systems such as ERP, Supply Chain, Content and Records Management, Digital
Asset Management, email, voice, OCR systems etc.
Enterprise Content Management
Content Management products enable more effective capture and manage the secure
storage of all types of information — both structured and unstructured — and deliver
it in context across any application, process or platform. It provides secure access
to information from any device or location you can ensure that your people have
the information they need, when and how they need it, to do their jobs and work
more effectively. These offerings reduce the time spent looking for business-critical
information and significantly improve productivity whilst also providing a richer
More than 80% of an organization’s data is unstructured data such as emails, contracts,
invoices, engineering documents, patent records, production schedules, product information,
marketing information, HR files etc., all forming part of a corporation’s digital
ECM platforms manage the large variety of content and apply it more strategically
to maximize the value of information throughout its lifecycle. Improve decision
making, effectiveness, and business impact, while guaranteeing that enterprise information
is secure and compliant with internal policies and external regulations.
In many cases the content life cycle is managed through workflows or business processes
such as Case Management, Load Origination, Accounts Payable, Claims Management,
HR onboarding etc.
Point of Care Consults and its partners have been delivering solutions on different
ECM platforms from Alfresco, OpenText and Documentum and in many cases integrating
ECM with different BPM platforms.
Digital Asset Management
Digital asset management (DAM) offers an effective solution for enterprises to store,
organize, find, retrieve and share digital files in an easy-to-use centralized digital
library including images, photos, creative files, video, audio, presentations, documents
and more. The platform provides managed and controlled access to these files to
employees, clients, creative teams, contractors, producers and any other key stakeholders
controlled to create, review, update and publish and delete digital assets.
The PressPlay1 Digital Asset Management platform provides anytime, anywhere access
to all of your digital media.
Marketers can accelerate brand growth and increase brand consistency across all
branded content. Create marketing materials with dynamic templates and easily distribute
them to all your marketing offices around the world. They can repurpose your materials
and modify them for their region’s language.
Designers use PressPlay1 to optimize creative workflows. Being able to search and
find files in seconds saves valuable time. Instead of searching for or recreating
images, creatives can save time and resources by just repurposing assets.
Sales teams can always have the most up-to-date materials they need — anywhere,
anytime, from any device. PressPlay1 aligns sales with marketing to increase brand
consistency. Everyone is happy with the resources they need.
Agencies utilize PressPlay1 to provide a professional experience clients love. A
branded web portal keeps creative files organized while matching your brand, ensuring
a consistent look and feel when clients and users access it. Enable faster turnarounds
to keep clients coming back for more.
Distributors achieve success by always having the latest on-brand materials. Increase
brand consistency and optimize the delivery process across your network.
The PressPlay1 platform can be deployed on-premise or as a managed service in the
POC data center or in a cloud environment to provide secured 24/7 access to all
of the business-critical files from any web device whether you’re at your desk,
working from home or at a coffee shop halfway around the world. With the hosted
deployments of PressPlay1, the IT departments don’t have to worry about cumbersome
installations or deployments. PressPlay1 eliminates the need to manage onsite FTP
servers, third-party file sending solutions or worry about file security.
Point of Care Consults and its partners have been delivering the PressPlay1 platform
since 2004, primarily in the Healthcare industry to securely manage medical dictation
and transcription services, radiology and pathology images and reports as well as
the repository for web and mobile online learning and training management systems.
Robotic Process Automation
Robotic Process Automation (RPA) systems are capable of mimicking many–if not most–human
user actions. They log into applications, move files and folders, copy and paste
data, fill in forms, extract structured and semi-structured data from documents,
scrape browsers, and more.
RPA is also non-intrusive in nature, helping cut through the complexity of legacy
systems, which are difficult and costly to replace.
RPA is another step in the evolution of business processes. It is the next logical
step to significantly reduce the requirement for employees to perform classic rule
based or high-volume activities. RPA enables employees to focus on more strategic
Many companies now regard RPA in the top 3 technology priorities along with Big
Data. RPA helps organizations achieve massive productivity gains by enabling secure
access to systems and data that would have taken months and years to build with
classic system integration methods. It is one of the greatest sources of productivity
for many large organizations.
RPA allows for rapid automation of repetitive processes with or without human intervention.
Since RPA operates at the User Interface level, it does not bypass any of the existing
user interfaces, access controls, data validation methods or back-end processing
methods, even mainframe-based systems.
Point of care consults and its partners have been delivering a number of RPA solutions
since 2016 in the healthcare and financial services sectors. Combining RPA and BPM,
existing and new business processes can now be further enhanced to rapidly access
and update information to dramatically enhance operational performance, decision
making, competitiveness, all at lower cost and improved customer satisfaction.